Terms of sale

Thanks for shopping with us. These terms explain how buying from HD Jewelry works: orders, payment, shipping, returns and the rest. They apply to our website and everything you buy from it. HD Jewelry is the trading name of HD Jewelry LLC.

By placing an order or creating an account, you agree to these terms. If anything here is unclear, please ask us before you buy. We’re happy to explain.

Our gold

Everything we sell is solid karat gold, never plated. Every listing shows its karat (18K, 21K, 22K or 24K), and every gold bar shows its weight. If a piece or bar you receive isn’t the karat or weight listed, we’ll give you a full refund, including shipping both ways.

We photograph our pieces as accurately as we can, but screens vary, and gold colors can look slightly different in person. Weights and measurements may vary a little from piece to piece.

Who can buy

You need to be at least 18 to create an account or place an order. Please give us accurate contact, billing and delivery details. We use them to process and deliver your order.

Prices and orders

• Prices are in US dollars. The price you see at checkout is the price you pay. Gold prices move every day, so the price of a bar or piece on our site can change, but once you continue to payment, your price is locked.
• Shipping and sales tax are shown before you pay.
• Your order is confirmed when your payment goes through and you receive our confirmation email.
• We may cancel an order and refund you in full if an item turns out to be sold out, if a price was clearly listed in error, or if we can’t verify the payment. For larger orders we may contact you to confirm your identity before we ship. This protects you as much as it protects us.
• If you’d like to change or cancel an order, contact us as soon as possible. We can change or cancel anything that hasn’t shipped yet.

Payment

You can pay by card. When we offer it at checkout, you can also pay directly from a US bank account (eCheck). Payments are processed securely by Authorize.net. We never see or store your full card or bank account number.

Bank payments, when offered, take a few business days to clear. We ship those orders as soon as the funds arrive. If a bank payment is returned or declined, we’ll let you know and cancel the order.

Shipping

• We ship within the United States and to the countries listed at checkout. Every order is fully insured and sent by express courier, and someone needs to sign for it on delivery.
• Gold bars ship within the United States only. To send bars abroad, contact us and we’ll arrange it with you.
• We aim to ship within a few business days. At checkout we show an estimated delivery date for your address, and we email you a tracking number as soon as your order ships.
• The package is our responsibility until it’s delivered and signed for. If it’s lost or arrives damaged, we’ll file the claim with the courier and send you a replacement or a full refund.
• If a package arrives damaged, please tell us within 48 hours, keep the packaging, and send us a few photos so we can sort it out quickly.
• For orders outside the United States, customs duties, import taxes and brokerage fees are charged by your country and are your responsibility. Delivery times can be longer while a package clears customs.

Returns

Jewelry. If you’re not happy with a piece of jewelry, you can return it within 30 days of delivery for a full refund of the item price. It needs to be unworn, in the condition you received it, and in its original packaging with any tags or certificates. To start a return, email info@hdjewelry.us with your order number and we’ll send you instructions.

Gold bars are final sale. Because the price of gold changes every day, we can’t accept returns on bars, unless the bar arrives damaged or isn’t what you ordered. In that case we’ll replace it or refund you in full.

• Please ship returns insured and with tracking. Return shipping is paid by you, unless we made a mistake or the item arrived damaged.
• Original shipping charges aren’t refunded, unless the return is because of our mistake.
• We inspect every return when it arrives. If it’s accepted, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.
• For international returns, customs duties and import taxes you paid can’t be refunded by us.

Your account

Please keep your password private. You’re responsible for orders placed through your account, so let us know right away if you think someone else has used it. You can check out as a guest if you’d rather not have an account.

Our website

The photos, text, logo and designs on our website belong to HD Jewelry. Please don’t copy or reuse them without our permission. We work hard to keep the site accurate and running, but we can’t promise it will always be error-free or available.

Our responsibility

If something goes wrong with an order, we’ll make it right by repairing, replacing or refunding it, as described above. Beyond that, and as far as the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection laws that can’t be waived.

Disagreements

If you have a problem, please contact us first. Most issues can be solved with a phone call. These terms are governed by the laws of the State of Michigan, and any dispute that can’t be resolved between us will be handled by the state or federal courts in Michigan.

Changes to these terms

We may update these terms from time to time, and we’ll change the date at the top when we do. The terms in place when you placed your order are the ones that apply to it.

Contact us

HD Jewelry LLC, a Michigan company
info@hdjewelry.us · (914) 424-4263